Mobile banking enables members to access loans, transact on their FOSA accounts as well as access account balances and account statement through their mobile phone.

How to use QC Wallet.

One must be registered for the service. To register, download the registration form on the downloads tab, fill and send back together with a copy of your Identity Card (ID) or passport. Once the application is received, you will be notified to proceed to the mobile platform by dialing *882# where you will be required to provide your Full name, National ID/Passport number, email address and your date of birth. You will then receive an OTP via SMS which will be your start pin and will be required to change.

Registration applies to M-Pesa registered Safaricom lines only.

Your PIN must be kept secret.

After changing the PIN, you will receive an SMS informing you that you have successfully changed your QC Wallet PIN. You can proceed with transacting by dialing *882#

Services on the NEW mobile banking platform are:

  • View Account and Loan balances and request for account statement
  • Transfer funds to any MPesa registered number (You are no longer limited to transferring to your phone number only)
  • Transfer funds from your FOSA Account to your Deposits, Share Capital or Junior Account or towards Loan Repayment.
  • Transfer funds to another member’s FOSA Account.
  • Initiate cash deposits to any of your accounts with the UN SACCO from MPesa.
  • Access Loans (Quick Cash Loan)
  • Change your Mobile banking PIN.

CONTRIBUTING YOUR DEPOSITS THROUGH QC WALLET

You can now contribute funds directly to any of your accounts with the SACCO directly from MPesa.

To contribute, select “5. Cash Deposit” from the menu, then select the account you intend to contribute to (either FOSA, Deposits or Share Capital), you will then be required to enter the amount, then shown a summary of the transaction to confirm. Once you confirm you will receive a prompt on your phone asking you to complete the transfer of funds to UN DT SACCO by entering your PIN.

The funds will immediately reflect in the selected account as soon as the MPesa transaction is complete.

 

TERMS AND CONDITIONS

1. This mobile banking application shall be accepted only after authentication of the Member through any mode of verification as may be prescribed by the UN DT SACCO.
2. The service shall be provided on USSD and mobile application (app) platforms.
3. The Member, by making a request for transaction from his/her mobile phone/ gadget through the mobile
platform irrevocably and unconditionally authorizes UN DT SACCO to access all his/her accounts linked with mobile banking services for end-to-end effecting of the transaction and share the information regarding the transaction with the service provider.
4. The mobile banking service may, without any prior notice, be terminated or suspended by UN DT SACCO for any reason whatsoever including and without limitation to invalid data, closure or
suspension of related accounts, breakdown, maintenance, modification, expansion and/or
enhancement. UN DT SACCO will not assume any liability or responsibility for any such suspension or termination.
5. The Member shall be solely responsible for accuracy and authenticity of the request made by him/her for transaction and hence should take sufficient care when making a request.
6. If the Member suspects there is an error with the information provided, s/he should inform UN DT SACCO as soon as possible. The society shall endeavor to correct the errors, if any. However, UN DT SACCO shall not be liable for any inadvertent error which may result from the provision of incorrect information.
7. The Member is solely responsible for protecting his/her PIN and mobile gadget. All requests emanating from the member’s phone/ gadget authenticated with the correct PIN will be treated as genuine and UN DT SACCO will not be held liable for any violation whatsoever
8. UN DT SACCO shall endeavor to maintain the privacy and confidentiality of Member’s accounts to the best of its ability and in line with the Data Protection policy UN DT SACCO however shall not be liable if the Member’s account is compromised on account of breach of secrecy, denial of service or on account of hacking/other technological failure.
9. Where the Member applies for a loan from UN DT SACCO, the same will be appraised accordingly and in line with UN DT SACCO’s internal evaluation parameters. UN DT SACCO reserves the right at its sole discretion and without assigning any reason to approve or decline the application for the loan without giving reasons for the approval/decline.
10. The Member shall make all payments due to the UN DT SACCO, including repaying loans within the contracted time, and any other payments in respect to using mobile banking system.
11. In the event The Member doesn’t repay the loan in full within the stated period after disbursement, the SACCO will impose a penalty for default as per the product features. The SACCO will also take relevant recovery measures including but not limited to recovery from the Deposits Account.
12. The SACCO may deny/ suspend or limit service to a member in instances of suspicion of fraud, violation, change of gadget or any other suspicious reason with no reference to the member whatsoever. In such instances the SACCO will work with the members to ensure the security of the service before H/she is allowed to access the service again.